Assistant Gold Manager - VIP Lounge & Hospitality Leadership

Join Hey Rocket as an Assistant Gold Manager and play a pivotal role in shaping the future of luxury hospitality in Bali’s most exclusive VIP Gold Lounge. This is a unique opportunity to lead, mentor, and elevate a high-performing team dedicated to delivering exceptional experiences to our esteemed guests. Located in the heart of Badung, Bali, this role offers a dynamic and rewarding environment where your leadership and expertise will be truly valued.

As an Assistant Gold Manager, you will be responsible for overseeing daily operations, ensuring the highest standards of service, and fostering a culture of excellence. Your mission is to create unforgettable experiences for our VIP guests, leveraging your deep understanding of hospitality and your ability to inspire your team. With Hey Rocket, you’ll have the chance to grow professionally and contribute to a brand that is setting new standards in luxury hospitality.

📋 Tanggung Jawab Pekerjaan

• Oversee daily operations of the VIP Gold Lounge, ensuring seamless service delivery and guest satisfaction.
• Lead and mentor a high-performing team, fostering a culture of excellence and continuous improvement.
• Implement and monitor service standards, quality control, and operational procedures.
• Coordinate with other departments to ensure smooth and efficient operations.
• Handle guest complaints and resolve issues promptly and professionally.
• Monitor and report on key performance indicators (KPIs) to ensure operational excellence.
• Participate in training and development programs for staff to enhance their skills and knowledge.
• Collaborate with the Gold Manager to develop and implement strategic initiatives that drive business growth.

🎓 Kualifikasi & Syarat

• Minimum 3 years of experience in a leadership role within the hospitality industry, preferably in a luxury or VIP setting.
• Proven track record of managing and mentoring high-performing teams.
• Strong knowledge of hospitality operations, service standards, and quality control.
• Excellent communication and interpersonal skills, with the ability to inspire and motivate staff.
• Familiarity with POS systems, reservation software, and other hospitality management tools.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Strong problem-solving and decision-making skills.
• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.

🛠️ Keahlian

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