Customer Service Internship - Launch Your Career in Bali

Kickstart your career in customer service with Vitally Sdn Bhd in the vibrant heart of Bali! This internship offers a unique opportunity to gain hands-on experience in a dynamic, collaborative environment while enjoying the island's inspiring work-life balance.

As a Customer Service Intern, you'll be at the forefront of delivering exceptional service to our valued clients, using tools like Zendesk and Slack to streamline your workflow. This role is perfect for someone looking to build a strong foundation in customer service while immersing themselves in Bali's rich culture and stunning landscapes.

📋 Tanggung Jawab Pekerjaan

• Assist in handling customer inquiries and complaints via phone, email, and chat.
• Provide timely and accurate information to clients, ensuring their queries are resolved efficiently.
• Collaborate with the customer service team to maintain high service standards.
• Use CRM and helpdesk tools like Zendesk and Freshdesk to manage customer interactions.
• Participate in team meetings and training sessions to enhance your customer service skills.
• Contribute to the development of customer service policies and procedures.
• Assist in organizing and participating in client events and activities.
• Support the marketing team in promoting Vitally Sdn Bhd's services and products.

🎓 Kualifikasi & Syarat

• Currently pursuing a degree in Business, Communications, or a related field.
• Basic knowledge of customer service principles and practices.
• Excellent communication skills, both written and verbal.
• Ability to work well in a team and independently.
• Familiarity with CRM and helpdesk tools such as Zendesk and Freshdesk is a plus.
• Proficient in using Microsoft Office Suite.
• Ability to multitask and manage time effectively.
• Enthusiastic, proactive, and eager to learn.

🛠️ Keahlian

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