Customer Experience Specialist - Streaming Support (Remote from Bali)

Join Concentrix as a Customer Experience Specialist for our JCenter Cebu Streaming Account—now hiring remotely from Bali’s most vibrant locations! Be the voice behind the screen and deliver exceptional support to our valued customers. In this role, you'll handle customer inquiries, resolve issues, and ensure a seamless streaming experience using tools like Zendesk, Salesforce, and our proprietary CRM system. With Concentrix, you'll be part of a global team that values innovation, growth, and a customer-first approach. If you're passionate about technology and customer service, Bali's stunning landscapes and vibrant culture provide the perfect backdrop for your career.

As a Customer Experience Specialist, you'll be the first point of contact for our streaming customers. You'll use your exceptional communication skills to troubleshoot technical issues, provide personalized recommendations, and ensure customer satisfaction. This role offers a unique opportunity to work with cutting-edge technology while making a tangible impact on customer experiences. Concentrix is committed to fostering a diverse and inclusive workplace, where your talents and perspectives are valued.

Join us in Bali and be part of a dynamic team that's shaping the future of customer experience. With competitive compensation and a supportive work environment, you'll have the tools and resources to thrive. Apply now and let's create exceptional experiences together!

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and resolve issues related to streaming services using Zendesk and Salesforce.
• Provide personalized recommendations to enhance the customer experience.
• Monitor and analyze customer feedback to identify trends and areas for improvement.
• Collaborate with the technical support team to ensure seamless troubleshooting and issue resolution.
• Maintain accurate and up-to-date customer records in our proprietary CRM system.
• Participate in quality assurance processes to ensure consistent and high-quality customer interactions.
• Stay updated with the latest industry trends and best practices in customer experience.
• Contribute to the development and implementation of new processes and tools to improve customer satisfaction.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Computer Science, or a related field.
• Minimum 2 years of experience in customer service or a related role, preferably in the technology or streaming industry.
• Proficiency in English, both written and spoken.
• Familiarity with customer relationship management (CRM) systems, such as Salesforce or Zendesk.
• Strong communication and interpersonal skills to build rapport with customers.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Passion for technology and a commitment to delivering exceptional customer experiences.
• Willingness to work remotely from Bali, with occasional on-site requirements.

🛠️ Keahlian

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