Customer Service Representative - PT Delta Atsiri Prima

Join PT Delta Atsiri Prima as a Customer Service Representative in Klaten, Jawa Tengah and play a pivotal role in delivering exceptional customer experiences. In this dynamic position, you will serve as the first point of contact for our valued customers, ensuring their needs are met with professionalism and efficiency. At PT Delta Atsiri Prima, we are committed to fostering a positive and supportive work environment where your contributions are valued and recognized.

As a Customer Service Representative, you will be responsible for handling customer inquiries, resolving issues, and providing excellent service through various channels such as phone, email, and live chat. You will work closely with our team to ensure that customer feedback is addressed promptly and effectively, contributing to our ongoing efforts to enhance customer satisfaction.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints, providing prompt and accurate responses.
• Resolve customer issues and escalate complex problems to the appropriate team members.
• Assist in the development and implementation of customer service policies and procedures.
• Monitor customer satisfaction metrics and provide feedback to improve service quality.
• Maintain accurate records of customer interactions and service requests.
• Collaborate with cross-functional teams to ensure seamless customer support.
• Stay updated with industry trends and best practices in customer service.
• Provide training and support to new hires in the customer service department.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 2 years of experience in customer service or a related role.
• Strong communication and interpersonal skills.
• Proficiency in using customer relationship management (CRM) software, such as Salesforce or Zendesk.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Excellent problem-solving and conflict resolution skills.
• Fluency in both written and spoken Indonesian.
• Ability to work independently and as part of a team.

🛠️ Keahlian

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